Payout Accounts

Set up, change, and manage your payout accounts

Payout accounts are where your payouts arrive. They live at the merchant level — every store you own shares the same set of accounts. You can keep multiple on file and switch the default at any time.

Setting Up a Payout Account

1. Verify your identity first

   You can’t add a payout account without a verified identity — the holder name on every payout is taken from your legal name. See Identity Verification if you haven’t done this yet.

2. Open Payout Accounts

   Click your avatar in the top-right and select Payout Accounts.

3. Pick a method and enter details

   Choose Bank Card or Alipay and fill in the fields. Your name is filled in automatically from your identity — you don’t type it here.

4. Save

   On your first payout to a new account, the bank confirms the holder name matches your verified identity. Once matched, the account is trusted for all future payouts.

Sensitive fields — ID number, bank account number, Alipay account — only show the last few characters after saving. The full value is only used when a payout is being processed.

Available Payout Methods

Method	Fields required
Bank Card	Bank (selectable from the list in the dashboard), account number, purpose of remittance
Alipay	Mobile number or email registered with Alipay, purpose of remittance

Current coverage: mainland China, settled in CNY. We are actively expanding to more regions and currencies — contact support to let us know what matters most to you so we can prioritize.

Request a payout method

Tell us which payout method and which region matters to you. Submissions feed directly into our roadmap prioritization.

Changing Your Payout Account or Default

You can add a new account, edit an existing one, set a different default, or remove an account at any time.

Action	What it does
Add	Save a new bank card or Alipay. The same card or Alipay can’t be added twice
Edit	Update details on an existing account. The holder name is read-only — it tracks your verified identity
Set as default	The default is used for every payout unless you switch before submitting
Delete	Remove an account. Only allowed when no payouts are pending against it

Switching the default doesn’t affect payouts already in flight. They land in the account you originally chose at submit time.

Common Issues

Why can't I add a payout account?

The most common cause is an incomplete identity. Without a verified identity, the form won’t save. Open Profile, fill in the required fields, then come back. See Identity Verification.

Why is the holder name not editable?

The holder name on every payout is taken from your verified legal name — automatically. This avoids typos that would bounce a payout. If your legal name needs to change, update it on Profile; if it’s already locked, contact support.

Can I add the same card twice?

No. If you submit a card or Alipay account that’s already on file, nothing changes. Add a different account, or edit the existing one.

My bank isn't on the supported list.

Use Alipay, or contact support so we can prioritize adding your bank.