Consumer Portal

Access and configure the self-service portal for your customers

Overview

The Consumer Portal is a merchant-level feature that gives your customers a self-service interface to manage their orders, subscriptions, and billing details. It operates across all your stores.

Access it from the user menu → Consumer Portal.

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What Customers Can Do

Feature	Description
View orders	Browse all past orders and payment history
Download invoices	PDF invoices with multi-language support
Manage subscriptions	View status, next billing date, and cancel
Reactivate subscriptions	Resume a canceling subscription before it expires
Request refunds	Submit refund requests for eligible payments
Update billing details	Edit invoice address and tax information

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Accessing the Portal

There are two ways customers reach the portal:

Magic Link (Email)

Customers log in via a one-time magic link sent to their email. No password required.

Direct Link

Share your store’s portal URL directly. Customers enter their email to receive a login link.

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Portal URL

Each store has a unique portal URL:

https://pancake.waffo.ai/store/{store-slug}

Find your store slug in Store Settings.

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Merchant View

From the user menu, clicking Consumer Portal opens a preview of the portal as it appears to your customers. Use this to verify the experience before sharing the link.

The portal automatically adapts to your store’s checkout theme settings (colors, dark/light mode).