Payments Overview
The Payments page shows all transactions processed through your store, including one-time purchases and subscription charges.
Payment List
View all payments in a comprehensive table:Payment Statuses
Paid
Successfully processed and funds received.
Pending
Payment initiated but not yet confirmed.
Refunded
Full amount has been refunded.
Partial Refund
Part of the payment has been refunded.
Declined
Payment was rejected by the payment processor.
Chargeback
Customer disputed the charge with their bank.
Filtering Payments
Filter your payment list by:Search
Search payments by:- Payment ID
- Customer email
- Product name
- Last 4 digits of card
Payment Details
Click on any payment to view full details:Transaction Info
- Payment ID
- Amount and currency
- Tax amount
- Net amount (after fees)
- Timestamp
- Test/Live mode indicator
Payment Method
- Card brand (Visa, Mastercard)
- Last 4 digits
- Expiration date
- Country of issue
Customer Info
- Name (if provided)
- IP address
- Country
Associated Records
- Product purchased
- Subscription ID (if applicable)
- Invoice link
Processing Refunds
1
Find the Payment
Locate the payment in the list or use search.
2
Click 'Refund'
Open the payment details and click the Refund button.
3
Choose Refund Type
- Full Refund - Return the entire amount
- Partial Refund - Enter a custom amount
4
Add Reason (Optional)
Document why the refund is being processed.
5
Confirm
Review and confirm the refund.
Refund Policies
Payment Statistics
At the top of the Payments page:Payment Methods
Buyers can pay by card or digital wallet. Which options appear at checkout depend on the buyer’s device, region, and — most importantly — the order’s pricing currency.Global Methods
Available to buyers worldwide.Cards
Visa and Mastercard — credit, debit, and prepaid, worldwide.
Apple Pay
iOS and Safari, where Apple Pay is enabled.
Google Pay
Android and Chrome, where Google Pay is enabled.
Local Methods
Region-specific methods, shown to buyers in their market.WeChat Pay
Mainland China and Hong Kong, for USD and CNY orders.
Method and Currency Support
Each method supports a specific set of currencies. The order’s pricing currency decides which methods a buyer sees at checkout.CNY is WeChat Pay only. An order priced in CNY can be paid only with WeChat Pay — cards and other wallets don’t accept CNY. WeChat Pay itself accepts only USD and CNY.
Per-Order Price Limits
A product’s price must fall within the range allowed for its currency. Prices outside the range are rejected when you create or edit the product.WeChat Pay Notes
Beyond the currency rules above, WeChat Pay only appears at checkout when:- The order is a one-time payment — WeChat Pay does not support subscriptions.
- The order total is roughly $140 USD (or ¥1,000 CNY) or less.
Why CNY orders can differ slightly at checkout
WeChat Pay settles in HKD, so a CNY-priced order is converted twice — CNY to HKD for settlement, then HKD back to CNY when the buyer pays. The two conversions may use different rates, so the amount paid can differ slightly from your listed CNY price.Request a payment method
Need a regional method we don’t list yet? Tell us which one and where you sell — submissions feed directly into our roadmap prioritization.
Chargebacks
When a customer disputes a charge:- You’ll receive a notification
- Payment status changes to “Chargeback”
- Funds are held pending resolution
- You can submit evidence to fight the dispute
Chargebacks carry fees and can impact your merchant reputation. Prevent them with clear product descriptions, good customer service, and recognizable billing descriptors.
Exporting Payments
Export payment data for accounting or analysis:- Apply desired filters
- Click “Export”
- Select format (CSV or PDF)
- Download the file
- All payment details
- Customer information
- Tax amounts
- Refund status
- Timestamps