Manage Subscription

View or cancel anytime

Access Consumer Portal

Manage subscriptions through the Consumer Portal. Self-service. No waiting.

1. Open Consumer Portal

   Go to Consumer Portal and log in.

2. Find Subscription

   View all your active subscriptions under Subscriptions.

3. Manage

   View or cancel.

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View Subscription Details

Click any subscription under Subscriptions in the Consumer Portal to view:

Info	Description
Status	Subscription status (Active, Trialing, Canceling, Canceled)
Start Date	When the subscription started
Renewal Date	Next renewal date
Order Details	Product name, price, and billing interval
Payment Information	Payment method on file
History	Past transaction records

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Subscription Billing

When Subscriptions Bill

Interval	Billing Day
Weekly	Same day each week
Monthly	Same date each month
Quarterly	Same date every 3 months
Yearly	Same date each year

Price Changes

Businesses must notify you:

• Immediately for decreases
• 30+ days for increases

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Cancel Subscription

1. Open portal link
2. Find subscription
3. Click Cancel Subscription
4. Confirm

A confirmation dialog will appear. Click Confirm Cancellation to complete.

Please submit your cancellation request at least 1 hour before the end of the current billing period. Cancellation takes effect on the next payment date.

After Cancellation

Cancellation takes effect on the next payment date. You can continue using the service until the end of the current paid period.

If you change your mind, you can click Resume Subscription in the subscription details before the End Date to restore it.

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Renewal

Automatic Renewal

Paid subscriptions renew automatically until you cancel. You’ll receive:

• Email reminder before renewal (1 day for weekly, 3 days for monthly/quarterly/yearly)
• Receipt after each charge

If the subscription price increases, we will notify you and seek your consent where required.

Stop Renewal

Submit your cancellation request at least 1 hour before the end of the current billing period:

• Current period: Access continues until period ends
• Next period: No charge, access ends

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FAQ

Will I get a refund if I cancel?

Canceling stops future charges, but unused subscription periods are not refundable. See Refund Policy for details.

Can I cancel anytime?

Yes. No cancellation fees unless specified by the business.

Cancel and change my mind?

Before the subscription’s End Date, you can click Resume Subscription in the subscription details to restore it.

Charged after canceling?

Possible reasons:

• Cancellation set for “end of period”
• Multiple subscriptions
• Cancellation didn’t complete — contact us

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Contact

Contact Business

Product or service usage and delivery issues. Find their contact in your receipt email.

Contact Waffo Pancake

Unrecognized charges, payment processing, or billing issues. Email [e-mail].