Refunds

How to request your money back

Requesting a Refund

You can submit a refund request within 120 days of product delivery.

1. Contact the Business

   Find contact info in your receipt email.

2. Explain Request

   Include:

   • Your email
   • What you purchased
   • Why you want a refund
3. Wait for Review

   We will review based on the refund policy.

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Find Business Contact

Check your email for:

• Order confirmation
• Receipt from business
• Welcome email

Business name and contact should be included.

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Refund Policy

Refund requests must be submitted within 120 days of product delivery. Refunds may be approved in the following cases:

Condition	Description
Defective product	Product is defective or does not function as described
Unauthorized transaction	Transaction was unauthorized or made in genuine error
Technical issues	Unable to access product due to technical issues on our end
Legal requirement	Other situations required by law

Refund requests must be submitted within 120 days of product delivery. Requests after this period will not be accepted.

Digital Content Exception

Once you begin downloading, streaming, or accessing a product in digital content form, the statutory 14-day cancellation period is waived.

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Refund Timeline

Once approved, refunds are returned to your original payment method within 14 business days.

Step	Timeline
Refund approved	After submission
Returned to original payment method	Within 14 business days
Appears on statement	Depends on your bank

Refunds appear as separate credit, not reversal of original charge.

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Subscription Refunds

Scenario	Policy
Initial subscription	Eligible for cancellation and refund
Auto-renewal	Cancellation right does not apply to auto-renewals
Unused periods	Unused subscription periods are not refundable

Canceling vs. Refunding:

• Cancel — Stops future charges, keeps current access
• Refund — Gets money back for charges

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Disputes

If you disagree with a refund decision, you may appeal through our complaints process. Your statutory consumer rights are not affected.

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FAQ

How long do I have to request a refund?

You have 120 days from the date of product delivery to submit a refund request.

How long does a refund take?

Once approved, refunds are returned to your original payment method within 14 business days. Actual posting time depends on your bank.

Can I get a refund for digital content?

Once you begin downloading or using digital content, the 14-day cancellation period is waived. However, if the product is defective or not as described, you can still request a refund within 120 days.

Can I get a refund for auto-renewed subscriptions?

The cancellation right applies only to initial subscriptions, not auto-renewals. Unused subscription periods are also not refundable.

Charged but didn't receive product?

Contact business immediately with:

• Proof of payment
• Expected delivery date
• Confirmation you didn’t receive it

Product not as described?

Defective products or products not matching their description are eligible for refund. Submit your request within 120 days.

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Contact

Contact Business

Refund requests and product issues.

Contact Us

Can’t reach business or payment issues.