> ## Documentation Index
> Fetch the complete documentation index at: https://docs.waffo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> How to request your money back

## Requesting a Refund

You can submit a refund request within **120 days** of product delivery.

<Steps>
  <Step title="Contact the Business">
    Find contact info in your receipt email.
  </Step>

  <Step title="Explain Request">
    Include:

    * Your email
    * What you purchased
    * Why you want a refund
  </Step>

  <Step title="Wait for Review">
    We will review based on the refund policy.
  </Step>
</Steps>

***

## Find Business Contact

Check your email for:

* Order confirmation
* Receipt from business
* Welcome email

Business name and contact should be included.

***

## Refund Policy

Refund requests must be submitted within **120 days** of product delivery. Refunds may be approved in the following cases:

| Condition                | Description                                                 |
| ------------------------ | ----------------------------------------------------------- |
| Defective product        | Product is defective or does not function as described      |
| Unauthorized transaction | Transaction was unauthorized or made in genuine error       |
| Technical issues         | Unable to access product due to technical issues on our end |
| Legal requirement        | Other situations required by law                            |

<Warning>
  Refund requests must be submitted within 120 days of product delivery. Requests after this period will not be accepted.
</Warning>

### Digital Content Exception

<Note>
  Once you begin downloading, streaming, or accessing a product in digital content form, the statutory 14-day cancellation period is waived.
</Note>

***

## Refund Timeline

Once approved, refunds are returned to your original payment method within **14 business days**.

| Step                                | Timeline                |
| ----------------------------------- | ----------------------- |
| Refund approved                     | After submission        |
| Returned to original payment method | Within 14 business days |
| Appears on statement                | Depends on your bank    |

<Tip>
  Refunds appear as separate credit, not reversal of original charge.
</Tip>

***

## Subscription Refunds

| Scenario             | Policy                                             |
| -------------------- | -------------------------------------------------- |
| Initial subscription | Eligible for cancellation and refund               |
| Auto-renewal         | Cancellation right does not apply to auto-renewals |
| Unused periods       | Unused subscription periods are not refundable     |

**Canceling vs. Refunding:**

* **Cancel** — Stops future charges, keeps current access
* **Refund** — Gets money back for charges

***

## Disputes

If you disagree with a refund decision, you may appeal through our complaints process. Your statutory consumer rights are not affected.

***

## FAQ

<AccordionGroup>
  <Accordion title="How long do I have to request a refund?">
    You have 120 days from the date of product delivery to submit a refund request.
  </Accordion>

  <Accordion title="How long does a refund take?">
    Once approved, refunds are returned to your original payment method within 14 business days. Actual posting time depends on your bank.
  </Accordion>

  <Accordion title="Can I get a refund for digital content?">
    Once you begin downloading or using digital content, the 14-day cancellation period is waived. However, if the product is defective or not as described, you can still request a refund within 120 days.
  </Accordion>

  <Accordion title="Can I get a refund for auto-renewed subscriptions?">
    The cancellation right applies only to initial subscriptions, not auto-renewals. Unused subscription periods are also not refundable.
  </Accordion>

  <Accordion title="Charged but didn't receive product?">
    Contact business immediately with:

    * Proof of payment
    * Expected delivery date
    * Confirmation you didn't receive it
  </Accordion>

  <Accordion title="Product not as described?">
    Defective products or products not matching their description are eligible for refund. Submit your request within 120 days.
  </Accordion>
</AccordionGroup>

***

## Contact

<CardGroup cols={2}>
  <Card title="Contact Business" icon="store">
    Refund requests and product issues.
  </Card>

  <Card title="Contact Us" icon="envelope" href="mailto:support@waffo.ai">
    Can't reach business or payment issues.
  </Card>
</CardGroup>